FAQs

Booking Process

What do you require in order for us to book you?
We will send you a booking package by email which will contain our terms of service, deposit form, event details form, and logistics page.Three pages are returned back to us with a 50% deposit to hold the date.

Can I send a check for my deposit?
Yes, however your event is not confirmed until the check clears.

What do we need to provide for the event?
For most events, we ask you to provide three 8-foot tables (or less for small groups) and sufficient power to run our equipment. It’s nice to also have refrigeration nearby, but not a requirement.

We use purchase orders for vendors. Is this going to be a problem?
We handle this on a case by case basis. If you are a school or hospital, we understand you have to get approval for us to be on campus. We will work with you.

Can we pay the entire amount upfront?
Yes, you will have the option to pay the entire balance due when you book us. Check the box on the form that says “Pay full amount now.”

How many people can you serve?
We have served at events with several thousand people in attendance.

Event Logistics

What time will you arrive for setup?
Our team usually arrives 45-60 minutes prior to start time. More time may be required for very large events.

How much power do you need?
Our equipment typically requires about 35 amps. However, very large events will require more.

Do you use 220 outlets?
No, all of our equipment runs on standard 120 outlets and 3-prong plugs.

Can your team arrive two or more hours in advance for setup?
Our team can arrive several hours early for setup, however there will be an extra charge for their wait time between setup and serve time.

Can you bring a truck?
We have a partnership with two local truck leasing companies. While we don’t have a branded coffee truck (we used to!), we can provide service from a leased truck (based on availability).